New Metrix Software Increases Call Center Productivity
Milwaukee, WI (PRWEB) August 29, 2011
Metrix, LLC , the field service software company, is proud to announce the availability of its latest service automation software release, Metrix 5.3, with enhanced features that help companies increase call center productivity and service business profitability.
One key new feature in Metrix 5.3, the Call Center Wizard, increases ease and consistency of data capture on incoming service requests through intelligent question and answer. This step-by-step guide helps service agents capture caller details, select the right parts, schedule appointments and collect payments up front.
“Metrix customers spearheaded this product release and already implemented many of these enhancements with significant payback,” said Tom Bowe, VP Engineering of Metrix. “For example, the ability to process a credit card now after booking an appointment has meliorated customer cash flow and trimmed the number of reschedules.”
The unexampled release of Metrix Service offers a variety of extra features, including:
Repair Board – enhanced drag-and-drop doctor scheduling and repair tag tracking Quote Wizard – provides real-time quotes for time and materials work Real-Time Dispatch – GPS location mapping and dispatch of closest technician Escalations Queue – for rapid issue resolution and approvals Technician & Repair Analytics – real-time dashboard of central performance indicators Ad Hoc Reporting – an easy-to-use wizard for creation of reports on-the-fly Roster Management – resource planning and shift scheduling for field workforce
“The deployment of Metrix 5.3 opened the door for us to constructed more robust business intelligence tools,” state one customer in the technology services palmed. “The new graphical elements, combined with intelligent Q&An and automated accounted generation, reinforced our ability to meet served level agreements and deliver information that is both intuitive and predictive.”
About Metrix
Metrix creates full suite software applications for field service, scheduling, warranty management, reverse logistics and mobile solutions and is available as an enterprise or cloud-based platform. Metrix software delivers competitive advantage to its clients by helping increase customer satisfaction, service response times, real-time warranty management, customer support, and overall service center profitability. Because Metrix has over 30 years of experience, innovative companies with critical service requirements like Ingenico, Olympus, Cubic, Ericsson and IMAX, count on Metrix to automate their complex service processes. From total end-to-end service management solutions to individual components, Metrix has the right application for virtually any sized service automation requirement. For more information, visit http://www.metrix.com.
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